FAQs

What vaccinations does TLC Pet Lodge require for boarding and grooming?

All dogs staying at TLC Pet Lodge are required to have current Rabies, DHPP (Distemper/Parvo), Bordetella (Canine Cough), and CIV (Canine Influenza Virus). Puppies must be at least 16 weeks old and completed their puppy series of vaccinations.

All cats staying at TLC Pet Lodge are required to have current Rabies and FVRCP (Respiratory/Distemper). Kittens must be at least 16 weeks old and completed their kitten series of vaccinations.


Why does TLC Pet Lodge require these dog vaccinations?

TLC Pet Lodge follows the American Animal Hospital Association Canine Vaccination Guidelines. Learn more.


How do I show proof of vaccinations?

We require a formal vaccination record on veterinary letterhead or a receipt from your veterinary visit. A vaccination booklet is not acceptable.


Does TLC Pet Lodge offer grooming services?

YES!! We have a full service grooming area overseen by an A.K.C. SAFE Certified and Best Groomed Dog Award winning groomer.


Does my pet have to be boarded to get groomed at TLC Pet lodge?

We offer our grooming services to non-boarding pets, and appointments are available 7 days a week.


Does TLC Pet Lodge take sick or special needs pets?

In some cases, yes. Diabetics, pets exhibiting signs of serious illness or contagious viruses, etc. WILL NOT be accepted. TLC Pet Lodge is not staffed for skilled veterinary care (i.e. giving insulin to an animal except your own may be considered practicing veterinary medicine), and may not be able to accommodate pets needing significant special care.


Does TLC Pet Lodge accept pets with fleas or ticks?

All pets will be checked for fleas and ticks upon arrival. If any are found, that pet will be refused admission until the pet has been treated and shown to be parasite free.


Does TLC Pet Lodge accept pets with behavioral issues?

Pets may be accepted for lodging if they show signs of, or have a history of, aggression or severe separation anxiety. We are set up to handle these type of pets, but need to be informed in advance to prepare for their stay. A daily handling fee may be charged for pets that are extremely difficult to manage. We may be able to accommodate behavioral issues for grooming pets, but again, need to be informed in advance to make the best decision for the groomer and pet.


Do you accept pets that have not been spayed or neutered?

Dogs are not required to be spayed or neutered. Cats will not be accepted past the age of 6 months without proof of spay or neuter.


My pet has a sensitive stomach or special food. Can I bring it?

Absolutely! We prefer your pet’s food be placed in disposable storage bags portioned out per meal (please bring extra in case you are delayed in returning).


Can I bring personal items for my pet?

Sure! We love spoiling our guests!! We do ask that you limit toys to 3 and that any bedding is able to be run through our in-house laundry with bleach and hot water. All items must be clearly marked with your pet’s name. Please understand that there is a risk of misplacing items due to our daily sanitizing procedures, so TLC Pet Lodge cannot be responsible to replace or reimburse if they are lost. The only items we don’t accept are crates (our staff must be able to easily observe and monitor pet health and behavior throughout the day), bowls (we provide these so we may adhere to strict sanitizing protocol), rawhide products, real bones, rope toys, or any other items that may present a risk to your pet while lodging. We are happy to provide toys and treats (unless your pet has a food or toy restriction) if you forget to bring some.


What are the check-in and check-out times?

TLC Pet Lodge accepts pets for check-in any hours our office is open. Check-out time is 12noon (11am on Sundays).  Any pet checking out after that time, a full day of lodging will be applied.


Can I tour the facility?

Any of our open office hours. We do not however allow access into our lodging or grooming areas – you will be able to see through the doors. Allowing people into these areas can be very stressful to some of the pets staying with us if they don’t know you.